Human Resources Generalist

Location : 6th of October City, Egypt

Industry : BPO / Call Center

Employment Type : Full-Time

About Us :

Absolute Data Services is a leading provider of outsourced business process solutions, committed to delivering excellence through innovation, people, and performance. We operate in a fast-paced, high-energy environment and pride ourselves on fostering a collaborative and engaging workplace culture.

Job Summary :

We are looking for a dynamic and experienced HR Generalist to join our team in Smart Village. The ideal candidate will have a strong background in HR operations within BPO or call center environments , and will be responsible for supporting the full employee life cycle, ensuring a smooth and effective HR function across the organization.

Key Responsibilities :

• Serve as the first point of contact for HR-related queries from employees and management.
• Administer HR policies and procedures, ensuring compliance with local labor laws and company policies.
• Manage end-to-end recruitment processes for BPO / call center roles, including sourcing, screening, interviewing, and on-boarding.
• Support employee engagement, performance management, and retention initiatives.
• Handle employee relations issues, including investigations, conflict resolution, and disciplinary procedures.
• Maintain accurate and up-to-date employee records
• Coordinate and execute payroll inputs and ensure timely salary disbursements in collaboration with the finance department.
• Assist with training and development initiatives.
• Ensure HR reports and metrics are regularly updated and shared with senior management.
• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 2–5 years of HR generalist experience , preferably within a BPO or call center environment.
• Solid understanding of Egyptian labor laws and HR best practices.
• Strong interpersonal, communication, and problem-solving skills.
• Experience working with HR software systems
• Ability to multitask and work effectively in a high-volume, fast-paced environment.
• Fluency in English is a must.

What We Offer :