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Future Group
HR Manager - BPO IndustryFuture Group • Cairo, Cairo, Egypt
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HR Manager - BPO Industry

HR Manager - BPO Industry

Future Group • Cairo, Cairo, Egypt
2 days ago
Job description

Position Overview

The HR Manager will lead the Human Resources function for a single Strategic Business Unit (SBU) within a fast-paced BPO environment overseeing both strategic and operational HR activities. This role is 75% strategic focusing on talent management organizational development and HR strategy implementation with 25% dedicated to operational support. The HR Manager will act as a key business partner to leadership ensuring HR initiatives drive employee engagement performance and compliance.

Key Responsibilities

Strategic HR Leadership

  • Partner with the SBU CEO and Group HR Director to design and execute the HR strategy aligned with business objectives.
  • Develop and implement workforce planning succession planning and talent management programs.
  • Drive organizational culture engagement and change management initiatives.
  • Lead HR projects and transformation initiatives ensuring measurable impact.

Talent Acquisition & Development

  • Oversee recruitment strategy to attract top talent in the BPO/service sector.
  • Ensure robust onboarding and orientation programs to enhance retention.
  • Implement performance management frameworks including KPIs competencies and career development plans.
  • Identify training needs and develop learning and development plans in coordination with the Group HR function.

Employee Relations & Compliance

  • Serve as the primary point of contact for employee relations guiding conflict resolution and disciplinary matters.
  • Ensure compliance with Egyptian labor law and internal policies.
  • Implement HR policies and procedures while ensuring consistent application across the SBU.

Compensation & Benefits

  • Lead the design implementation and continuous improvement of C&B programs to attract motivate and retain talent.
  • Conduct salary benchmarking and market analysis to ensure competitive positioning within the BPO/service industry.
  • Oversee the annual salary review process bonus schemes and incentive programs.
  • Develop and manage non-monetary reward programs including recognition initiatives.
  • Ensure compliance with compensation and benefits policies and recommend adjustments as needed.
  • Monitor payroll accuracy reconcile discrepancies and coordinate with finance to ensure timely payments.

HR Operations

  • Oversee HRIS data accuracy personnel records and reporting.
  • Supervise the HR Generalist and ensure efficient day-to-day HR operations.
  • Prepare HR metrics and dashboards for management review.

Qualifications

  • Education: MBA (Human Resources or Business Administration preferred).
  • Experience: Minimum 4 years as an HR Manager in the service industry (BPO preferred) based in Egypt.
  • Technical Skills: Strong knowledge of all HR functions HRIS systems and AI tools.
  • Soft Skills: Proven leadership high communication skills problem-solving abilities strategic thinking and adaptability.
  • Language: Excellent command of English and Arabic (written and spoken).

Other Requirements

  • Work Location: Cairo (Hybrid US Shift)
  • Travel: Up to 10% (International)
  • Salary: Competitive


Key Skills
Advertising Management,Arabic Speaking,Hr Executive Recruitment,Logistics & Administration,Drafting,Investment Management
Employment Type : Full Time
Experience: years
Vacancy: 1

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HR Manager - BPO Industry • Cairo, Cairo, Egypt