Retail Assistant Manager

Job Purpose :

To support the Branch Manager in the day-to-day operations of the branch, ensuring high customer satisfaction, smooth workflow, staff supervision, and achievement of sales and service goals.

Key Responsibilities :

• Assist the Branch Manager in overseeing daily branch operations (tailoring and / or shoe services).
• Supervise staff attendance, performance, and discipline.
• Ensure excellent customer service and handle client complaints or special requests.
• Monitor inventory, supplies, and ensure proper stock levels.
• Support hiring, onboarding, and training of new employees.
• Follow up on tailoring and repair orders to meet delivery deadlines.
• Ensure branch cleanliness, organization, and compliance with company standards.
• Help prepare daily / weekly reports and support in reaching sales targets.
• Act as acting manager in the absence of the Branch Manager.
• Bachelor’s degree or diploma (preferred).
• 1–2 years of experience in a retail or service-based role.
• Strong leadership and communication skills.
• Ability to work under pressure and solve problems quickly.
• Customer-focused with attention to detail.
• Basic computer skills (Microsoft Office).