SUPERVISOR, EDW & BI OPERATIONS SUPPORT

Purpose of the job

Ensure the delivery of the DWH required developments towards the agreed scope in a timely manner within the allocated human and money resources and according to the standard quality measures as per the Orange development and project management methodology.

Duties and responsibilities

• Provide support for all production environments like data platforms ETL, Teradata and datalake clusters.
• Provide monitoring and application support for ETL jobs , business object and Qlikview and datalake tools
• Monitor, analyze and resolve data platform / application related issues.
• Diagnose, prioritize and escalate and follow up on any out of line production issues and show stoppers.
• Resolve all incidents, service requests within SLA targets.
• Willing to work on-call, on-site & multiple sites and shifts in a 24 X 7 environment.
• Ensure loading jobs on all platforms finalize as per the SLA.
• Be the first responders; regularly communicate the status of the critical operational flows and / or any issues through appropriate communication channel.
• Handle any new deployment and rollback actions.
• Monitor Platform performance and advise if any enhancement needed.
• Ensure integrity, consistency and security across all DWH development components (ETL, BI and Dashboard).
• Apply the defined project management methodology, processes and procedures
• Work in concert with different team leaders to ensure successful work progress according to the customer specifications and agreed project milestones.

Job specification

Education

B.Sc. Computer Engineering or equivalent

Experience

Skills and Abilities