Software Technical Support Engineer

BlackStone eIT is a reputable and innovative software company, and we are currently seeking a talented and enthusiastic Software Technical Support Engineer to join our team. As a Software Technical Support Engineer, you will be responsible for providing technical support to our clients and ensuring their satisfaction with our software products.

Responsibilities

• Act as the primary point of contact for customer inquiries and technical issues.
• Effectively troubleshoot and resolve software-related problems.
• Collaborate with other technical support engineers and developers to address and resolve complex customer issues.
• Document and track customer interactions, issues, and resolutions using our CRM system.
• Provide software installation, configuration, and update assistance to clients.
• Conduct product training sessions for customers as needed.
• Identify and escalate recurring technical issues to the development team for further investigation and resolution.
• Stay up-to-date with the latest software updates and enhancements.
• Contribute to the continuous improvement of our technical support processes and knowledge base.

Requirements

Benefits