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Junior Telecommunication Support Engineer

Xceed Contact CenterGiza, EG

15 days ago

Job description

24 / 7 first-layer support for Telecommunication Systems Software & Hardware.

Monitor Telecommunication Systems Hardware & Software.

check alarms and solve it.

Do the initial telecommunication support procedures.

Receive user’s issues and begin troubleshooting to solve problems.

Do daily, weekly and monthly Backup.

Do daily, weekly and monthly tasks.

Receive new requests from user and collect all relevant information for request implementation.

Relay issues and requests with full detail to the second layer support team after troubleshooting.

Implement delegated tasks from professional teams.

Bachelor's degree in Communications and Electronics Department .

Males Only.

Zero to 1 year of experience.

For CCNA and CCNP, strong knowledge is a must.

Familiarize with programming and developing MSSQL, Databases, Virtual Machines, and cloud solutions.

Support Engineer • Giza, EG