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Educational Operaions Supervisor - (Remotely)

IQRA NetworkCairo, EG

19 days ago

Job description

Oversee daily operational workflows across sales, academic, and customer support departments.

Supervise team performance, ensure target achievements, and optimize operational efficiency.

Coordinate and streamline communication between departments to maintain service quality.

Develop and manage a clear, manual operations system (student tracking, reporting, follow-up) until digital transformation is implemented.

Analyze operational data and generate weekly performance reports with insights and improvement actions.

Proactively identify gaps or challenges and propose strategic, scalable solutions.

Collaborate with leadership to support business expansion and implement growth plans.

Contribute to recruitment efforts across all departments, including interviewing and evaluating candidates.

Minimum 3 years of experience in operations management (preferably in education or startups).

Strong skills in planning, organization, and team coordination (especially in remote settings).

Proficiency in tools like Google Sheets, Zoom, WhatsApp Business, and CRMs.

Ability to work cross-functionally with diverse teams (sales, academic, support).

Solid analytical and problem-solving capabilities with a data-driven mindset.

Strong leadership skills, capable of managing team performance and driving results.

Experience working with international educational programs (IGCSE, IB, SAT, etc.) is a strong advantage.

Familiarity with global educational tools and curriculum resources (e.g., Cambridge, Pearson, Oxford).

Professional communication tone suitable for international clientele (parents and students).

Educational Remotely • Cairo, EG