MICIT Group - Bevatel Company is hiring now a Customer Onboarding Specialist to join its dynamic team.
Job Description :
- Follow up New account.
- Follow up Old account.
- General meeting for any inquiries & Training meeting.
- Calls "with coordinate with all team".
- Prepare contract.
What you'll do :
1- Call center service :
Prepare contract + letter if customer will take numbers from usPrepare contract only if customer will depend on his numbers as "STC, landlines or SIM card"If customer will take "devices", follow up with shipment departmentOpen Ticket "Creation, assign number"After finishing the contracts & they're signed by customer Follow up with legal team to review all documents & approve to start activationInitiate "process of activation with technical team"Training sessionClosing group after confirm that the service is done & stable2- Business chat service :
Prepare contractOpen Ticket "create space"Follow up & check with customer "requirements such as website , fb account , credit card , number that he wants to link with dashboard" if customer will activate without verification Then will start verification process after checking "CR, VAT, address no, phone invoice"Select meeting with technical social to start “activation process "if all papers "done"3- CRM Service :
Open Ticket "create users"Select meeting with technical CRM to discuss requirements of customerSend technical demo to customer & wait until he send his requirements to start working it4- Another service such as "IVR , Autodialler , call evaluation , integration"
5- Working on contract that the sales team send to us
6- Working on tickets as general "with all team"
7- Support with "customer success team" for any issue , STC circuit , business chat , we can help them
3+ years of experience in customer onboarding.Strong communication skills.Experience in cloud-based solutions, SaaS, or call center technologies.Fluent in English & Arabic.GCC market experience is a plus.