Business Operations Specialist

Job Description

• Handling & solving all inquiries & complaints, Aiming to give a high standard of service as well as building up customer experience.
• Assure proper handling of queries & complaints within the accepted service level.
• Coordinating with other departments to maintain a high level of customer satisfaction.
• Properly handles & solves customers' inquiries & complaints, whether verbal via phone or written via email or letters.
• Conduct User Acceptance Testing (UAT) and other testing activities for new releases, change requests, and service integrations to ensure quality and functionality.
• Communicate actively with other departments such as Cal center, Sales & business developments Accurately records all details of customers' inquiries & complaints for statistical and analytical purposes.
• Close solved tickets and update relevant stakeholder when needed.
• Participates in all company offered training sessions.

Requirements

Benefits

Requirements

Bachelor's degree in BA, BIS or equivalents 0-2 Years of Experience Computer & MO Literacy. Ability to collaborate effectively across various departments. Solid background to Company products & services. Creating test cases documents. Perform thorough investigation (Tech & business) to discover issues down to root cause. Good knowledge of transaction processing within payment networks