Talent.com
This job offer is not available in your country.
Community Moderator

Community Moderator

SSC HR SolutionsCairo, Cairo Governorate, EG
30+ days ago
Job type
  • Quick Apply
Job description

Job Summary :

We are looking for a proactive and empathetic Community Moderator to oversee our social media and online community engagement. The role focuses on maintaining a healthy and respectful brand environment by moderating comments, resolving customer inquiries, and escalating sensitive issues.

Key Responsibilities :

  • Monitor social media channels, comment sections, inboxes, and forums
  • Respond to customer comments, DMs, and inquiries in a timely, polite manner
  • Enforce community guidelines to maintain a safe and respectful environment
  • Hide or report spam, offensive content, or misinformation
  • Escalate complex customer issues to the relevant departments (sales, aftersales, marketing)
  • Collaborate with the social media specialist to align tone of voice and responses
  • Track and report common user concerns, feedback, and sentiment
  • Assist in creating FAQ responses and message templates
  • Monitor online reviews and respond when appropriate
  • Support crisis communications and public feedback loops during campaigns or product issues

Requirements

Requirements :

  • 1–2 years of experience in customer support, moderation, or social media roles
  • Excellent communication skills in Arabic and English (written and spoken)
  • Ability to remain calm, neutral, and professional under pressure
  • Familiar with social platforms : Instagram, Facebook, TikTok, YouTube
  • Understanding of online behavior, trolling patterns, and brand safety best practices
  • Organized and capable of handling high message volumes
  • Tech-savvy and responsive with attention to tone and detail

    • Qualifications & Competencies :

  • High emotional intelligence and empathy
  • Quick decision-making and problem-solving mindset
  • Trustworthy, discreet, and reliable in handling customer issues
  • Familiarity with moderation tools and content reporting systems
  • Strong team player and communicator
    • Create a job alert for this search

    Moderator • Cairo, Cairo Governorate, EG