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Customer Experience Team Leader

Customer Experience Team Leader

3SixtyCairo, C, eg
22 days ago
Job type
  • Quick Apply
Job description

Job Description

Job Summary :

We're seeking an experienced and motivated Customer Excellence Team Leader to lead a team of customer service representatives in delivering exceptional customer experiences. The successful candidate will be responsible for managing a team, driving customer satisfaction, and ensuring that our customers receive the highest level of service. Key Responsibilities :

  • Lead and manage a team of customer service representatives to ensure excellent customer service delivery.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Monitor and analyze customer feedback and complaints to identify areas for improvement.
  • Coach and develop team members to improve their skills and performance.
  • Ensure that customer service standards are met and exceeded.
  • Collaborate with other departments to resolve customer issues and improve processes.
  • Analyze data and metrics to identify trends and opportunities for improvement.

Requirements

Requirements :

  • 3-5 years of experience in customer service or a related field.
  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills.
  • Experience with customer service software and technology.

    • Nice to Have :

  • Experience in a leadership role in a customer-facing department.
  • Knowledge of customer service metrics and benchmarks.
  • Certification in customer service or a related field.

    • Benefits

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  • We offer a comprehensive medical insurance plan with a coverage limit of 150K EGP annually
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    Customer Team Leader • Cairo, C, eg