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Customer Support - One Year Intern (French Speaker) - Urgently Hiring!
HenkelNew Cairo City, Cairo Governorate, Egypt30+ days ago
Job descriptionBachelor's degree in business administration or any relevant study Capable of multitasking and remaining resilient under pressure. French Speaker (Fluent) & English Strong ability to communicate articulately and succinctly both verbally and in writing. Proficient in digital tools of MS Office applications (Word, Excel & PowerPoint) Excellent communication skills and teamwork abilities Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year Diverse national and international growth opportunities Globally wellbeing standards with health and preventive care programs Gender-neutral parental leave for a minimum of 8 weeks Employee Share Plan with voluntary investment and Henkel matching shares Comprehensive Health Insurance for employee + dependents Employee Assistance Programme provides a wide range of mental health and wellbeing benefits
About this Position
The position is part of the Global Business Solution in Cairo (GBS+ Cairo), in the Marketing & Sales Process specifically handling the operation of Customer Service.
What you´ll do
- First line of contact for Henkel Adhesive Technologies Customers (Mobility & Electronics, Craftsmen, Construction & Professional and Packaging &Consumer Goods), responding to customer inquiries by phone and email
- Identify the application and product and to redirect Customers with the appropriate SBU and department
- Build relationships with key contacts within Henkel business units to define workflow processes (handling business to business)
- Identify prospect customers, collect all relevant information and redirect to the correct department and SBU
Regular contact and steer the cooperation with stakeholders and Technical Support teams.
What makes you a good fit
Some perks of joining Henkel
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
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Customer Support One • New Cairo City, Cairo Governorate, Egypt