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Hotels Operations Specialist

Hotels Operations Specialist

Safa International TravelGiza, EG
30+ days ago
Job description
  • Coordinates accommodations, transportation, tours, and activities.
  • Problem-solving with a process improvement mindset.
  • Handling quotation requests from different channels :
  • Emails (online email system).
  • Phone : Answer the phone and call center, use positive telephone service techniques, act on special customer requests, and maintain excellent client relations. o WhatsApp : Handling WhatsApp requests and queries.
  • Answer customers' questions accurately and provide appropriate additional information.
  • Capture accurate and legible documentation of all activity in the ticket system as required.
  • Working with multiple systems (internal, offline & online systems).
  • Working with offline and online vendors and communicating with suppliers or hotels for customer inquiries.
  • Resolve all escalations raised by the customer.
  • Monitor bookings for processing of reservations, special requests, amendments, and cancellations.
  • Handling pending bookings.
  • Dealing with customer queries and complaints by providing exceptional customer care.
  • Bachelor’s degree.
  • A minimum of 1-2 years of experience in the tourism industry.
  • Knowledge of the regional services sector and market.
  • Excellent English Speaker.
  • Excellent knowledge of MS Office.
  • Excellent communication skills.
  • Excellent negotiation skills.
  • Interpersonal skills.
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    Operation Specialist • Giza, EG