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Hotels Operations Specialist
Safa International TravelGiza, EG30+ days ago
Job descriptionCoordinates accommodations, transportation, tours, and activities. Problem-solving with a process improvement mindset. Handling quotation requests from different channels : Emails (online email system). Phone : Answer the phone and call center, use positive telephone service techniques, act on special customer requests, and maintain excellent client relations. o WhatsApp : Handling WhatsApp requests and queries. Answer customers' questions accurately and provide appropriate additional information. Capture accurate and legible documentation of all activity in the ticket system as required. Working with multiple systems (internal, offline & online systems). Working with offline and online vendors and communicating with suppliers or hotels for customer inquiries. Resolve all escalations raised by the customer. Monitor bookings for processing of reservations, special requests, amendments, and cancellations. Handling pending bookings. Dealing with customer queries and complaints by providing exceptional customer care. Bachelor’s degree. A minimum of 1-2 years of experience in the tourism industry. Knowledge of the regional services sector and market. Excellent English Speaker. Excellent knowledge of MS Office. Excellent communication skills. Excellent negotiation skills. Interpersonal skills.
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Operation Specialist • Giza, EG