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Customer Service & Collections Agent
Top Business
Egypt
19 days ago
Job description
Responsibilities :
Respond to customer inquiries via phone, email, and chat, ensuring high levels of satisfaction.
Resolve customer issues and complaints promptly and professionally.
Provide information about products, services, and account details.
Maintain accurate records of customer interactions and transactions in the CRM system.
Contact customers with overdue accounts to arrange payment solutions and negotiate payment plans in alignment with company policies.
Handle billing inquiries and discrepancies, providing solutions and clarifications.
Update account information and payment status accurately in the system.
Maintain compliance with regulatory requirements in all collection activities.
Days Off : Saturday and Sunday.
Requirements :
Bachelor’s degree in business administration or any related field.
Fluent in English is a must.
Preferable customer service experience.
Gap year candidates are welcome.
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Customer Service Agent • Egypt
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