Customer Service & Collections Agent

Responsibilities :

• Respond to customer inquiries via phone, email, and chat, ensuring high levels of satisfaction.
• Resolve customer issues and complaints promptly and professionally.
• Provide information about products, services, and account details.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Contact customers with overdue accounts to arrange payment solutions and negotiate payment plans in alignment with company policies.
• Handle billing inquiries and discrepancies, providing solutions and clarifications.
• Update account information and payment status accurately in the system.
• Maintain compliance with regulatory requirements in all collection activities.
• Days Off : Saturday and Sunday.

Requirements :