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Call Center Manager
ElTarek GroupAlexandria, EG28 days ago
Job descriptionDevelop objectives for the call center’s day-to-day activities Conduct effective resource planning to maximize the productivity of resources Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.) Hire, coach and provide training to personnel to maintain high customer service standards Monitor and improve ordering, telephone handling and other procedures Evaluate performance with key metrics (accuracy, call-waiting time etc.) Prepare reports for different departments or upper management Proven experience as call center manager or similar position Experience in customer service is required Knowledge of performance evaluation and customer service metrics Proficient in MS Office and call center equipment / software programs Outstanding communication and interpersonal skills Excellent organizational and leadership skills with a problem-solving ability Positive and patient Higher degree in a relevant discipline
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Call Center Manager • Alexandria, EG