Quality Assurance Engineer

About Maqsam

Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM.

Your Opportunity

A next-generation communication platform requires next-generation thinking, and that's why we are looking to hire a Quality Assurance Engineer to help bring the upcoming chapter of Maqsam to life.

Your Top Responsibilities

• Own the QA process from staging through release, ensuring features meet product and customer expectations.
• Participate early in squad discussions to understand requirements and define testing plans.
• Design, develop, and execute manual test cases for new features, bug fixes, and regression testing.
• Build and maintain automated test suites for functional, regression, and end-to-end testing.
• Collaborate with Product Managers, Designers, and Engineers to clarify requirements and identify edge cases.
• Track, document, and communicate defects clearly and follow up to resolution.
• Advocate for quality across the product lifecycle and help define “done” for releases.
• Continuously improve QA tools, frameworks, and processes as the team and product grow.

We expect from you

What We Provide you

Join a world-class team at Maqsam , where your growth is our priority. Here’s what you can expect :

Ready to join Maqsam's team? Apply now!