Purpose of the job
In charge of coaching & managing a KEY Government sales Team, through monitoring statistics, activities and KPIs to achieve the organization's strategic objectives.
Duties and responsibilities
Function Management
- Prepare with the key government account managers short and long term plans for existing and new accounts .
- Set objectives and targets to the key goverment sales team to achieve the channel / Mobinil qualitative and qantitative objectives.
- Communicate with Marketing team to ensure submitting profitable business offers.
- Communicate with Solutions team to ensure meeting the customers needs and latest business solutions
- Communicate with retention team to ensure the proper retention to the existing accounts.
- Communicate with credit team to ensure support collection efforts within SLA
- Achieve forecasted sales by following (and, if necessary, adjusting) your written plan of action.
- Monitor each account manager daily performance and compare it with that month's objective.
- Understand departmental financial data to determine what is happening in your team. Review financial data that affects your teams profit centers.
- Offer them the coaching, counseling, advice, support, motivation or information they need in order to help them meet their sales objectives.
- Regularly meet with the Government key accounts to ensure delivering the best level of service.
- Participate and support his / her team in their negotiations, offers preparations and deals closing.
- Ensure proper reporting of his / her team / channel activities.
- Manage daily work flow
- Control and follow up on channels team portfolios progress / changes.
- Ensure proper implementation of Mobinil strategy.
- Review / monitor the stock status weekly with each AM.
- Requesting forecasted stock for short and long term sales deals to be ready for delivery
- Ensure that the sales & operations functions smoothly and have the ability to resolve any conflicts
- Constructively handle (or supervise the handling of) all customer complaints related to your team.
- Also review the Customer feedback for trends that indicate where additional assistance might be needed.
- Distribute and plan the allocated retention and acquisition budgets and monitor the flow
- Detailed analysis for each report to support the planning and the strategy for each AM / customer
- Organizing / distributing the tasks and work flow on the team to ensure efficiency and time management
- Prepare reports and feedback regular to head of government channel
- Present the monthly objectives and plans to HO government channel
- Console with HO government channel regarding short and long term resources needed
- Report and major market trends / attacks immediately to HO government channel and agree with him / her om actions needed
Job specification
Education
University graduateMBA is a plusExperience
Minimum 4-5 years experience;Multinational exposure is a plusExperience in high level commercial negotiationsSkills and abilities
Very good English both spoken and writtenVery good computer skillsStrong business sense in managing corporate key accountsStrong people management skillsHigh level of presentation skillsVery good planning and analytical skillscontract
Regular