Night Manager - Sofitel Cairo Nile Downtown

• Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook hotel policies and procedures coaching training and correcting where needed.
• Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
• Conduct Briefing for all staff during the Night Shift.
• Inform all Overnight staff of nightly activities group and VIP arrivals as well as special requests and repeat guests.
• Check accommodations make sure any special requests are carried out accordingly greet guests upon arrival and ensure escort to accommodations if appropriate.
• Maintain a professional and high-quality service-oriented environment at all times.
• Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints problem-solving disturbances special requests and any other issues that may arise.
• Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
• Required to welcome our guests to the hotel in a friendly and helpful manner and ensure that the public areas are kept clean and tidy.
• Occasionally Assist guests with their luggage be a point of contact for our guests valet park guests cars and other responsibilities to ensure all requirements are met during our guests stay.
• Must actively participate in the decision-making process on guest relocation for nights when over capacity execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty before the shift starts.
• Monitor and develop team member performance to include but not limited to providing supervision scheduling assigning nightly work conducting training conducting counselings and evaluations and delivering recognition and reward.
• Ensure the accurate completion of the daily night audit in a timely fashion.
• Must be able to perform the full night audit if needed.
• Oversee preparation of daily summary reports.
• Assist the Front Office Manager in implementing and enforcing financial controls throughout the department helping with control of operating expenses scheduling and purchasing.
• Should Show Initiative Problem Solving Staff Training Team Leading.
• Work closely with the Housekeeping Department to improve guest services and foster cross-departmental communication.
• Be aware and able to enforce all fire-life safety procedures.
• Remain current in all updates about new procedures and training.
• Report any suspicious persons activities and/or hazardous conditions to the Security department and/or the Front Office Manager.

Qualifications :

• Bachelors degree in hotel or other related field.
• Knowledge and experience in MS Office programs / Opera System
• Previous Front Office experience in a supervisory/management capacity in a Mid-scale or Luxury property is required.

Additional Information :

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time

Key Skills
Restaurant Experience,Kitchen Experience,Inventory Control,Hospitality Experience,Dayforce,Lean Six Sigma,Management Experience,Facilities Management,Warehouse Experience,Supervising Experience,Restaurant Management,Commercial Cleaning
Experience: years
Vacancy: 1