Talent.com
This job offer is not available in your country.
CVM Lead

CVM Lead

Orange EG6th of October City, Egypt
5 days ago
Job type
  • Quick Apply
Job description

Purpose of the job

Managing targeted data (mobile internet and MBB) stimulation programs for the personal prepaid, control and postpaid base that up-lift data ARPU, increase penetration of data services within the base and convert more customers into data users.

Duties and responsibilities

  • Prepare engaging and stimulating presentations for new concepts, presenting strategies, quarterly plans and post-launch reviews (T presentations). Presentations must include customer / market insights, figures, KPIs
  • Prepare and follow up on all material needed to get approvals (T-1 / T0 presentations, business case, budget exercise, NTRA letter)
  • Prepare and follow up on all required communication material (scripts, SMS text, VRS waves, CS briefs, OB briefs) proof-read it and assume the role of the customer when receiving it to ensure it delivers the message in an engaging, informative and customer friendly way
  • Perform pre-launch tests to ensure SMS / VRS tool is running smoothly and that messages are delivered correctly to the correct target audience
  • Give team briefing / training sessions before OB campaigns
  • Ensure that pre-launch activities are approved and secured (finance / technology-Siebel readiness) / NTRA) and all teams are briefed about the campaign and their respective roles (CS, technology(development and operations), SMS / VRS teams)
  • Closely monitor the in-launch activities campaign performance and system / tools stability and performance and report any concerns / issues on the spot.
  • Monitor post-launch activities, ensure that delivery reports and dashboard results (opt-ins / fulfillments) are correct and delivered on time, and report any concerns / issues on the spot
  • Request analysis for all completed campaigns through the correct channel (CI insights team / DWH report request) to cover all dimensions typically analyzed in CBM post-launch analyses
  • Update regularly team manager and team head with campaign progress and results according to the time-line :

1st update : once campaign is launched to confirm Siebel launch success and the launch of SMSs / VRSs / OB calls.

  • 2nd update : day 2-3 after campaign launch to report preliminary results of opt-ins, fulfillments, delivery rates, reach rates, and acceptance rates. Update is expected to be daily for the first week, and then on weekly basis if not requested otherwise.
  • 3rd update : once campaign is completed to confirm completion of all SMSs / VRSs / OB calls
  • Prepare and send emails to top management and any other relevant teams confirming campaign launch. Must include a brief description of the campaign (scope, target audience, time-line, communication channel)
  • Prepare and send emails to management and top management and any other relevant teams confirming campaign completion. Include information about volumes of customers contacted, opt-in / acceptance rates and actual fulfillments
  • Prepare post-launch reviews in presentation format to be shared with top management and any other relevant teams (e.g. segments).
  • Create a checklist of deliverables for each campaign / project and be constantly on top of it and report regularly on its progress
  • Review the time-plan regularly for planned actions and ensure adherence to it
  • Report any potential show stoppers / delays to the plan in a timely manner
  • Contact all stakeholders to ensure adherence to the plan deliverables and dates
  • Seek Base Management knowledge (business / functional / technical) through self-learning, or through group forums (CBM calls, newsletters, etc..)
  • Follow up regularly on core KPIs (base breakdown, GAs, recharges, revenues, data subscribers, data usage).
  • Provide analysis and recommendations using core KPIs highlighting areas of possible actions to enhance performance / recuperate mal-performance at mass level.
  • Seek constant awareness of competition (ATL and where possible BTL moves), with assessment of impact.
  • Constantly provide correlation of owned area / initiatives to the core KPIs.

    • Job specification

    Education

    BA in Business Administration, Economics, Finance

    Experience

    0-2 years of experience in similar field

    Skills and abilities

    Excellent analytical, communication and presentation skills

    Create a job alert for this search

    Cvm Lead • 6th of October City, Egypt