System Collaboration Engineer - Senior Engineer

Valleysoft | Center of Excellence is a regional IT services provider based in Egypt, serving clients globally since 2006. The company collaborates with global partners like Oracle to address diverse business and technical challenges, from enterprise application development to process management. Valleysoft's vendor-neutral and process-oriented approach, coupled with operational maturity, ensures high-quality and cost-effective services for clients.

Job Purpose

The Senior System Collaboration Engineer is responsible for designing, implementing, and managing collaborative systems and tools that facilitate communication, collaboration, and workflow across the organization. This role ensures that collaboration platforms are effective, secure, and aligned with business objectives.

Job Description

1. System Design and Architecture : Design and architect collaboration solutions such as Microsoft Teams, SharePoint, or similar platforms to meet business needs.

2. Implementation and Configuration : Implement and configure collaboration tools, ensuring they are user-friendly and accessible to all employees.

3. Integration : Collaborate with IT and other departments to integrate collaboration systems with existing applications and services, ensuring seamless user experience.

4. Security and Compliance : Ensure all collaboration solutions adhere to security standards and compliance requirements, conducting regular audits and risk assessments.

5. User Training and Support : Provide training and ongoing support for end-users, enhancing their understanding and usage of collaboration tools.

6. Monitoring and Optimization : Monitor system performance, gather user feedback, and continuously optimize collaboration tools and processes.

7. Documentation : Maintain comprehensive documentation of tools, configurations, procedures, and training materials.

8. Collaboration with Stakeholders : Work closely with management and cross-functional teams to ensure collaboration technologies align with overall business strategies.

Policies, Processes & Procedures

9. Follow and implement all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.

Day-to-day Operations

10. Follow the day-to-day operations related to own jobs in the department and preparing requested reports to ensure continuity of work. Ensure being innovative, initiative and recommend new approaches related to own jobs.

Compliance

11. Comply with all relevant CBE regulations, banking laws, AML regulations and internal AAIB policies and code of conduct in order to maintain AAIB’s sound legal position and mitigate any potential risks.

Requirements

• Education : Bachelor’s degree in Computer Science, Information Technology, or related fields.
• Experience :
• For Sr. Engineer : 4-7 years of experience in IT system management, with a strong focus on Microsoft collaboration services.
• For Engineer : 1-4 years of experience in IT system management, with a strong focus on Microsoft collaboration services.
• Proven track record of designing, implementing, and maintaining collaboration solutions in enterprise environments.
• Technical Skills :
• Proficiency in collaboration platforms such as Microsoft Teams, SharePoint, Slack, or similar tools.
• Strong understanding of networking, security protocols, and systems integration.
• Familiarity with scripting languages and system automation tools.
• Knowledge of project management principles and methodologies.
• Soft Skills :
• Excellent communication skills for effective interaction with diverse stakeholders.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team, mentoring junior staff as necessary.
• Certifications (Preferred) : Relevant certifications in systems engineering or collaboration solutions (e.g., Microsoft Certified : Teams Administrator Associate).

Benefits