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IT Vendor Relationship Manager

Raya Customer ExperienceGiza, EG

21 days ago

Job description

Establish and maintain strong, strategic relationships with key IT vendors and service providers.

Negotiate and manage vendor contracts, SLAs, and performance metrics in collaboration with Legal and Procurement teams.

Monitor and evaluate vendor performance through KPIs, audits, and service reviews.

Manage vendor risk, compliance, and ensure adherence to information security and data privacy standards.

Lead end-to-end IT procurement processes for hardware, software, SaaS, cloud services, and consulting engagements.

Develop sourcing strategies aligned with IT roadmaps, working closely with solution architects and business analysts.

Ensure competitive pricing, cost savings, and value delivery through procurement best practices and supplier consolidation.

Drive continuous improvement and innovation initiatives with strategic vendors.

Develop and manage the IT vendor financial plan, including budgeting, forecasting, cost tracking, and variance analysis.

Work with Finance to align vendor spend with the IT budget and organizational financial goals.

Analyze and report on IT spend across vendors and service categories, identifying opportunities for optimization.

Monitor and report total cost of ownership (TCO), ROI, and contract compliance.

Act as the primary point of contact for internal stakeholders regarding vendor-related queries, issues, or escalations.

Partner with IT leaders and project managers to understand service needs and ensure vendor support aligns with program objectives.

Provide strategic insights and vendor analysis to assist in technology planning and investment decisions.

Education :

Bachelor’s degree in Information Technology, Business Administration, Finance, or a related field (Master’s degree or MBA is a plus).
Relevant certifications preferred (e.g., ITIL, PMP, CIPS, Certified Technology Procurement Manager (CTPM), or equivalent).

Experience :

4 years of experience in IT vendor management, IT procurement, or IT financial management roles.
Demonstrated experience managing complex vendor relationships in a multi-vendor IT environment.
Proven success in negotiating IT contracts and managing service level agreements.
Solid understanding of IT categories such as infrastructure, software licensing, SaaS, and cloud services.
Technical Skills :
Strong working knowledge of procurement systems and contract management tools (e.g., SAP Ariba, Coupa, ServiceNow, Oracle).
Advanced skills in Microsoft Excel, Power BI (or similar) for financial reporting and vendor analysis.
Familiarity with IT service delivery models (on-premise, cloud, hybrid) and associated cost structures.

Soft Skills :

Excellent negotiation, influencing, and communication skills.
Strong analytical and problem-solving capabilities.
Strategic thinking with the ability to drive alignment between business needs and vendor capabilities.
High attention to detail, organization, and the ability to manage multiple priorities.
Stakeholder engagement and relationship-building expertise.

It Manager • Giza, EG