Data Insights Manager - Customer & Technology - Egypt

Data Insights Manager - Customer & Technology - Egypt

Job No : 4559328

Location : Egypt : Egypt

1.Team Mission and Culture :

The Customer & Technology - Analytics team is at the forefront of Alshayas data-driven evolution. Our mission is to unlock insights that drive exceptional customer experience and business growth. Alshayas scaled retail enterprise values curiosity, impact, ownership, and continuous learning.

2. Role Overview and Responsibilities

We are hiring a Data Insights Manager reporting to the Senior Manager of Data Analytics. This is an enterprise-wide, strategic and hands-on role that combines technical expertise, commercial thinking, and storytelling to shape decisions across the business.

2A :  The Manager will :

• Provide objective, effective analysis and recommendations for Group Performance / Loyalty Initiatives (Aura Program) across all Divisions in the business.
• Utilize data and analytics to find opportunities, extract insights, and provide recommendations to various stakeholders and cross-functional Teams.
• Analyze and deep-dive into various aspects of loyalty and analytics, including loyalty offer analysis, customer segmentation, performance measurements, A / B testing, and analytics reporting.
• Leverage transactional and behavioral data to uncover opportunities, shape loyalty strategies, and optimize customer value.
• Track, measure, and analyze key growth metrics on a periodic basis to understand trends and facilitate data-driven decision making.

2B :  Key Stakeholders :

3. Job Requirements :

3A.  Experience :

3B :   Key Skills Requirements :

3C.  Technical Knowledge :

3D :   Behaviour :