JOB DESCRIPTION
JOB TITLE : Maintenance Engineer
DEPARTMENT : Retail Operation
REPORTING TO : Service Regional Manager
LOCATION : Egypt
PURPOSE OF POSITION
To provide a professional first technical point of contact for the customer. Diagnose fault-related cases. Manage field service technicians to meet performance objectives.
KEY RESPONSIBILITIES
- Applying GVR HSE policies, and accountable for the technician’s commitment
- Track and report HSE activities for the team monthly
- Manage day to day plan for maintenance calls
- Track in-scope / out-scope maintenance activities
- Manage spare parts replacement & warehouse management.
- Tech support for GVR partner on ground.
- Manage new installations.
POSITION RELATIONSHIPS
Team Leader / Service ManagerProject officeEngineeringOther internal Gilbarco AFS departmentsOil companiesSub-ContractorsBranded MarketersCommercial and private use clientsGovernment & MunicipalitiesMEASURES OF PERFORMANCE
100% HSSE compliance.98% Calls completion monitoring within stipulated & tracked SLA’s.100% Feedback provided to service desk within stipulated SLA’s.100% Support of all teams, within your region.First time fixes are achieved above 95% of all their calls attended to in the month.Compliance around product standard work requirements, to always ensure quality.100% housekeeping is maintained across all site, projects and company assets.An above normal level of professionalism and integrity.Importance on always been punctual, with an aim at achieving 100% planned response time.100% Accuracy, completion and submission across all paperwork and audits submissions.PERSONAL QUALIFICATIONS & EXPERIENCE
Required
Engineering degree (electronics and communication, electrical or mechatronics or mechanical )
Diploma in Electrical / Mechanical / Electronics Engineering
Required
1-3 years working experience within a service-based industry.
Forecourt maintenance experience is a plus
Required
Proven logical problem-solving skillsBasic IT knowledgeGood leadership skillsProficient computer skillsAccuracy, efficiency, and reliability are key skillsAbility to communicate quickly and effectively both written and verbalDriving license is a mustROLE SPECIFIC COMPETENCIES & BEHAVIOURS
Customer Driven
Gains insight into customer needs.Identifies opportunities that benefit the customer.Builds and delivers solution that meet customer expectation.Establishes and maintains effective customer relationships.Collaborative
Works cooperatively with others across the organization to achieve shared objectives.Represents own interest while being fair to others and their areas.Partners with others to get work done.Credits others for their contributions and accomplishments.Gains trust and support of others.Inclusive
Seeks to understand different perspectives and cultures.Contributes to a work climate where differences are valued and supported.Applies others’ diverse experiences, styles, backgrounds, and perspectives to get results.Is sensitive to cultural norms, expectations, and ways or communicating.Accountable
Follows through on commitments and makes sure others do the same.Acts with a clear sense of ownership.Takes personal responsibility for decisions, actions and failures.Establishes clear responsibilities and processes for monitoring work and measuring results.Designs feedback loops into work.Champions VBS
Identifies and creates the processes necessary to get work done.Separates and combines activities into efficient workflow.Seeks ways to improve processes, from small tweaks to complete reengineering.Is a simplifier, focused on cutting through complexity?Prioritizes to the critical few – focuses on what matters most.Self-Aware
Reflects on activities and impact on others.Proactively seeks feedback about shortcomings.Admits mistakes and gains insight from experiences.Knows strengths, weaknesses, opportunities, and limits.Pioneering
Comes up with useful ideas that are new, better, or unique.Introduces new ways of looking at problems.Can take a creative idea and put it into practice.Encourages diverse thinking to promote and nurture innovation.Anticipates and adopts innovative digital and technology applications.Agile
Learns quickly when facing new situations.Experiments to find new solutions.Takes on the challenge of unfamiliar tasks.Extracts lessons learned from failure and mistakes.Bounces back from setbacks and failure.WHO IS GILBARCO VEEDER-ROOT
Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
WHO IS VONTIER
At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
Together, let’s enable the way the world moves!
