FinTech Customer Service Advisor

, Permanent

Position : FinTech Customer Service Advisor

Company Overview :

RayaCX is a leading customer experience management company that provides innovative solutions to businesses in the FinTech industry. With a strong presence in Cairo, Egypt, we are committed to delivering exceptional customer service and driving positive customer experiences for our clients.

Job Overview :

As a FinTech Customer Service Advisor, you will be responsible for providing excellent customer service to clients in the FinTech industry. You will be the first point of contact for customers, handling inquiries, troubleshooting issues, and providing solutions to ensure a seamless customer experience.

Key Responsibilities :

• Serve as the primary point of contact for customers, providing timely and accurate responses to inquiries and issues
• Troubleshoot and resolve customer issues, escalating to higher levels when necessary
• Maintain a high level of knowledge about the company's products and services, as well as the FinTech industry as a whole
• Identify and suggest improvements to processes and procedures to enhance the customer experience
• Collaborate with other teams, such as sales and product development, to address customer needs and concerns
• Keep accurate records of customer interactions and transactions
• Meet and exceed individual and team performance targets and KPIs
• Continuously seek opportunities to improve customer satisfaction and retention rates

Qualifications :

Benefits :

If you are passionate about delivering exceptional customer service and have a strong understanding of the FinTech industry, we would love to hear from you. Join our team at RayaCX and be a part of our mission to provide top-notch customer experiences in the FinTech world.