Analyst Social Listening - Customer & Technology - Egypt

Analyst Social Listening - Customer & Technology - Egypt

Job No : 4563067

Location : Egypt : Egypt

Job Purpose :

The Social Listening Analyst is responsible for real-time monitoring of social media and online conversations to track brand mentions, emerging trends, and potential crises. This role provides rapid insights to internal teams, refines search queries for accuracy, and ensures timely escalation of sentiment shifts.

Accountabilities (but not limited to) :

Real-Time Monitoring & Alerts :

• Conduct daily tracking of brand mentions, customer sentiment, and competitor activities across digital and social media channels.
• Identify and flag potential crisis situations, negative sentiment spikes, or brand risks in real-time.
• Deliver rapid-response alerts and reports to internal teams.

Social Trend & Conversation Tracking :

Ad-Hoc Deep Dive Analysis :

Service Recovery :

Job Requirements :

Ability to recognize sentiment shifts and potential risks

Detail-oriented with strong communication skills

Competencies Functional (job specific)