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Sr Manager Human Resources

Sr Manager Human Resources

AloricaEgypt
18 days ago
Job description

At Alorica, we make lives better—one interaction at a time. As a global leader in customer experience solutions, we support some of the world’s biggest brands with thousands of employees across the globe. Now, we’re looking for a dedicated HR Sr. Manager to ensure our people and processes operate to the highest standards.

In this strategic yet very hands-on role, you will lead HR operations, ensuring compliance with labor laws, ethical business conduct, and company policies. You will serve as a trusted advisor to employees and leadership, overseeing investigations, onboarding and offboarding, and driving HR compliance initiatives. You are also a “working manager,” someone who has significant individual responsibilities in addition to leading and strategizing.

Responsibilities in HR Partnership :

  • Ensure compliance with Egypt's labor laws and Alorica's HR policies and procedures
  • Resolve complex employee relations issues, ensuring legal compliance and fairness
  • Conduct investigations and recommend appropriate actions
  • Manage employee leaves and other HR-related transactions
  • Audit Social Insurance Registrations and ensuring individuals registered.
  • Perform day-to-day HR administrative duties and documentation.
  • Serve as a strategic advisor to business leaders on HR-related matters
  • Lead and mentor your HR team, ensuring their professional growth and strong HR service delivery.

Requirements

  • 5+ years of HR experience, with a strong focus on HR operations, compliance, and employee relations.
  • In-depth knowledge of Egyptian labor laws and HR best practices.
  • Previous experience leading a team is a must.
  • Strong communication, problem-solving, and decision-making skills.
  • Fluent in English is a must.
  • Ability to influence and collaborate with leadership and employees at all levels.
  • Legal background combined with HR experience
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