Sr Manager Human Resources

At Alorica, we make lives better—one interaction at a time. As a global leader in customer experience solutions, we support some of the world’s biggest brands with thousands of employees across the globe. Now, we’re looking for a dedicated HR Sr. Manager to ensure our people and processes operate to the highest standards.

In this strategic yet very hands-on role, you will lead HR operations, ensuring compliance with labor laws, ethical business conduct, and company policies. You will serve as a trusted advisor to employees and leadership, overseeing investigations, onboarding and offboarding, and driving HR compliance initiatives. You are also a “working manager,” someone who has significant individual responsibilities in addition to leading and strategizing.

Responsibilities in HR Partnership :

• Ensure compliance with Egypt's labor laws and Alorica's HR policies and procedures
• Resolve complex employee relations issues, ensuring legal compliance and fairness
• Conduct investigations and recommend appropriate actions
• Manage employee leaves and other HR-related transactions
• Audit Social Insurance Registrations and ensuring individuals registered.
• Perform day-to-day HR administrative duties and documentation.
• Serve as a strategic advisor to business leaders on HR-related matters
• Lead and mentor your HR team, ensuring their professional growth and strong HR service delivery.

Requirements