At Alorica, we make lives better—one interaction at a time. As a global leader in customer experience solutions, we support some of the world’s biggest brands with thousands of employees across the globe. Now, we’re looking for a dedicated HR Sr. Manager to ensure our people and processes operate to the highest standards.
In this strategic yet very hands-on role, you will lead HR operations, ensuring compliance with labor laws, ethical business conduct, and company policies. You will serve as a trusted advisor to employees and leadership, overseeing investigations, onboarding and offboarding, and driving HR compliance initiatives. You are also a “working manager,” someone who has significant individual responsibilities in addition to leading and strategizing.
Responsibilities in HR Partnership :
- Ensure compliance with Egypt's labor laws and Alorica's HR policies and procedures
- Resolve complex employee relations issues, ensuring legal compliance and fairness
- Conduct investigations and recommend appropriate actions
- Manage employee leaves and other HR-related transactions
- Audit Social Insurance Registrations and ensuring individuals registered.
- Perform day-to-day HR administrative duties and documentation.
- Serve as a strategic advisor to business leaders on HR-related matters
- Lead and mentor your HR team, ensuring their professional growth and strong HR service delivery.
Requirements
5+ years of HR experience, with a strong focus on HR operations, compliance, and employee relations.In-depth knowledge of Egyptian labor laws and HR best practices.Previous experience leading a team is a must.Strong communication, problem-solving, and decision-making skills.Fluent in English is a must.Ability to influence and collaborate with leadership and employees at all levels.Legal background combined with HR experience