Customer Service Representative – Hotels & Restaurants Sector

Job Purpose :

To deliver outstanding customer service to hotel and restaurant clients associated with Sun Pyramids Tours, by managing inquiries, solving problems effectively, and ensuring high levels of client satisfaction and loyalty.

• Validate all the written reviews & rating out the platforms.
• Service quality monitoring.
• Assist the quality supervisor implementing and developing quality criteria.
• Ensure customer complaints are attended in a prompt manner and satisfactory resolved in a direct way with the clients.
• Channeling customer feedback to the business on timely basis.
• Ensure service surveys are conducted timely.
• Analyzing customer satisfaction rates and adhere to customer care standards.
• Assisting quality supervisor in recommending adequate resolution for customer complaints.
• Bachelor degree tourism and hotels or any related field.
• 2-3 years of experience in quality / customer complaint team.
• Good knowledge of TQM (Total Quality Management).
• Very good command of English.
• any second language will be a plus.
• Excellent command of M.S Office.

Friendly, patient, and professional attitude.

Knowledge of the tourism industry is a plus.

Working Hours : Full-time –on-site