Claims Team Leader
JOB DETAILS / ROLE PURPOSE
Allianz Partners’ Claims team is looking for an enthusiastic and motivated People Leader, who will manage a team of Claims Officers, dedicated to key client accounts.
The ideal candidate will have a strong background in people and performance management. The role will involve working closely with, and providing support to, the Claims Department managers to ensure the team operates efficiently and that KPI’s are met.
KEY RESPONSIBILITIES / What you do
Key responsibilities will include, but are not limited to, the following :
- Distribute and monitor the team’s daily workload to facilitate :
o Effective claims processing
o The attainment of individual and group productivity
o The consistent quality of claims adjudication, thereby ensuring release limit attainment
Carry out individual performance management in order to maintain and improve individual productivity, quality and decline rate levelsCarry out regular team meetings and huddles to improve internal communication and to inform your team of departmental policies and protocols. Idea generation and problem solving should be part of such meetings.Foster and maintain team moraleResponsibility for Team Engagement & Motivation, driving AES within the teamCollaborate with Claims Performance Lead to assume a proactive and positive approach to the handling of complaints and escalated issues, in line with established protocols, ensuring effective communication with internal and external stakeholders.Effective succession planning to ensure operational success and employee development & retentionVerify and release high value claims to ensure accurate processing and client satisfactionIdentify and deal effectively with all emergent issues in a professional and timely manner, while following Company Performance Management and Development policiesKEY REQUIREMENTS / What you bring
Proven people management experienceInternal
Customer focusedHonesty and IntegrityStrong Communication (verbal & written) and Interpersonal SkillsAbility to motivate a team and to lead by exampleStrong time management skills and ability to work well under pressureResults DrivenFlexibleStrong Knowledge of Microsoft Office ( Excel, Word)Completion or progression towards Diploma in Private Medical InsuranceDegree in Business / HR Management or equivalent desirablKey benefits
As an equal opportunity employer, Allianz Partners recognizes that our strength lies in our people and we are committed to diversity and inclusivity. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us!
For more information, please visit : www.allianz-partners.com
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76787 | Customer Services & Claims | Professional | PG09 | Allianz Partners | Full-Time | Permanent