Salesforce Administrator

Job purpose :

Responsible for supporting Sales, Community, and Marketing departments in Hyde Park Developments with their system requirements and implementing necessary changes into Salesforce of products.

Key Accountabilities :

• Configure standard Salesforce functionality (objects, fields, page layouts, validation rules, workflows,).
• Customize Lightning components and page layouts to enhance user experience.
• Perform data imports, updates, and exports using tools like Data Loader or Data Import Wizard.
• Ensure data integrity and cleanliness through regular audits and deduplication processes.
• Design and implement automation using flows, process builders, workflow rules, and approval processes.
• Create, manage, and deactivate users, roles, profiles, and permission sets.
• Maintain user access rights in line with security policies.
• Maintain and update automation in response to business changes.
• Create and maintain custom reports and dashboards for various business units.
• Provide insights and analytics support to end-users and management.
• Manage configuration changes and deployment using sandboxes.
• Coordinate with developers and stakeholders on release schedules and system testing.
• Monitor system performance and troubleshoot issues.
• Coordinate with Salesforce support for bug resolution and platform updates.
• Provide user training and create documentation (manuals).
• Serve as the first line of support for user issues and system inquiries.
• Ensure compliance with internal policies and data protection regulations.
• Monitor and manage data visibility and sharing rules.
• Track Salesforce licenses and manage third-party apps and integrations.
• Liaise with Salesforce Account Executives for renewals or upgrades.
• Granting user access and permission changes based on defined roles.
• Implementing minor configuration changes and updates.
• Creating standard reports, dashboards, and automation logic.
• Implementing significant changes in process automation.
• Integrating with external applications or APIs.
• Changes that may affect data models or impact multiple departments.
• Advising leadership on Salesforce capabilities and roadmap alignment.
• Participating in system architecture discussions and scalability planning.

Requirements