Application Analyst

Job Description

• Ensure availability and performance of mobile sales applications (MIRA, Shelvs, Tracking, etc.) based on IT service levels.
• Provide Level 1 & Level 2 support for mobile sales applications when required.
• Analyze incidents, identify root causes, and recommend effective solutions.
• Document processes and maintain accurate service desk records.
• Implement required system changes and support continuous improvements.
• Ensure full compliance with IT policies, procedures, and quality standards.
• Test and deliver application updates and prepare RCA (Root Cause Analysis) reports.
• Investigate and resolve technical issues related to mobile application systems and services.
• Collaborate closely with the Mobile Sales Applications Manager, internal IT teams, and external vendors.
• Conduct weekly reviews with senior managers or business users for tickets and change requests.
• Prepare weekly reports on incidents and change requests.
• Support systems related to data centers, cloud hosting, and network operations when required.
• Maintain quarterly inventory of data center equipment, IT store assets, and network devices.
• Perform any additional IT-related tasks assigned by management.

Requirements