Job purpose:
Responsible for enhancing customer experience, reaching highest level of customer satisfaction, and improving customer retention.
Key accountabilities:
· Implement CRM initiatives and develop customer journey to enhance the overall customer experience.
· Receive and handle different customers requests and complains via call center or walk-ins clarifying the process and procedures and directing them to the concerned parties.
· Follow up with the customers on their requests/ complains to ensure highest level of satisfaction.
· Collaborate with cross-functional teams to develop and implement customer loyalty programs
Maintain and update customer databases, ensuring data accuracy and compliance with data protection regulations
Requirements
CRM Executive • New Cairo City, Cairo Governorate, EG
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