Coordinator Rider On Ground Ops

Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance finding performance gaps and executing a plan to fill performance related gaps.

Whats On Your Plate

• Monitor and improve Rider Performance and Compliance
• Lead Rider Recruitment for the allocated zones
• Lead a Team of Rider Coordinators and/or Rider Captains
• Manage rider roster with proper allocation of shifts/breaks/off-days etc
• Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor
• Inventory management and usage compliance of Rider equipments
• Groom rider quality (behaviour appearance professionalism presentational etc)
• Setting up a performance improvement plan to improve performance of low performing riders
• Reduce rider complaints originating from customers
• Monitor riders performance on individual level and responsible for coaching/warning riders
• Audits fleet appearance & rider behaviour via on ground visits

Qualifications :

What Did We Order

• Bachelors Degree
• 2-3 years of experience in food/grocery tech industry is highly preferred
• Proficient in Google Suite tools like GDoc GSheet GSlides GForms etc
• Strong communication skills both written and verbal. English and Urdu is a must. Arabic is a plus.
• Influencer and a negotiation with good public speaking and presentation skills
• People management skills: Experience of managing bigger group of people

Remote Work :

No

Employment Type :

Contract

Key Skills
Anti Money Laundering,Lifting Equipment,Accounts Receivable,Customer Service,Apache,Brand Communications
Experience: years
Vacancy: 1