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Future Group
Spanish Call Center Team LeaderFuture Group • Cairo, Cairo, Egypt
Spanish Call Center Team Leader

Spanish Call Center Team Leader

Future Group • Cairo, Cairo, Egypt
8 منذ أيام
الوصف الوظيفي


Key Responsibilities:

  • Oversee daily operations within the contact center ensuring adherence to policies and quality standards.
  • Lead inspire and develop a team of agents to deliver exceptional customer service in Spanish.
  • Analyze performance metrics to identify areas for improvement and implement proactive solutions.
  • Manage customer queries and complaints ensuring swift and satisfactory resolutions.
  • Coordinate with other teams to streamline processes and enhance overall service delivery.
  • Drive initiatives aimed at improving team morale and increasing job satisfaction among members.
  • Stay updated on industry practices and customer service technologies.
  • Conduct regular training sessions to ensure agents are well-versed in product knowledge and service protocols.

Job Requirements:

  • Bachelors degree in Business Administration Communication or a relevant field.
  • Proven experience of 3 years as a Team Leader in a Contact Center environment.
  • Fluent or near-native proficiency in Spanish with excellent communication skills.
  • Strong leadership and team management skills with the ability to motivate and support team members.
  • Proficient in using CRM software and contact center technologies.
  • Demonstrated ability to handle multiple tasks prioritize and meet deadlines.
  • Exceptional problem-solving and decision-making skills.
  • Experience in the Translation & Localization industry is a plus.

Job Conditions:

  • Full-Time Position
  • Position located in Maadi with options for partial remote work.

Work Conditions:

  • Working Hours: US shift.
  • Working model: Hybrid (Office and remotely)
  • Working Days: 5 days (2 days Off)
  • Reporting To: Service Delivery Assistant Manager. (SDAM)


Key Skills
Hyperion,Acquisition,Asset,ABAP,Basic,Activex
Employment Type : Full Time
Experience: years
Vacancy: 1

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Spanish Call Center Team Leader • Cairo, Cairo, Egypt

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