Assistant Front Office Manager

THE POSITION

To manage the operations of Front Office by ensuring product and service quality standards are met.

KEY RESPONSIBILITIES

Guest Service & Operations

• Supervise all front office functions ensuring guests receive prompt personalized and professional service.
• Oversee guest arrival and departure experience giving priority attention to VIPs repeat guests and loyalty members.
• Maintain high standards in appearance hygiene and conduct across the department.
• Ensure daily accuracy of room inventory and manage upgrades and special requests.
• Handle system recovery procedures and interpret front office reports/statistics.

Team Leadership & Development

• Lead and motivate the Front Office team to achieve service excellence.
• Conduct regular departmental meetings and performance reviews.
• Support recruitment and onboarding in collaboration with T&C.
• Identify training needs and implement programs for continuous development.
• Provide coaching guidance and disciplinary support where necessary.

Financial & Strategic Management

• Drive occupancy ADR and revenue through effective room management and upselling techniques.
• Collaborate with the Finance team on budgeting cost control and forecasting.
• Monitor marketing efforts within the Front Office ensuring alignment with brand strategies.
• Collaboration & Compliance
• Maintain strong interdepartmental relationships to enhance the guest journey.
• Conduct routine inspections to ensure upkeep of facilities and equipment.
• Ensure compliance with safety security and OH&S policies.
• Log incidents and maintain confidentiality of guest information at all times.

Qualifications :

• Degree from School for Tourism & Hotel Management
• Minimum 5 years relevant experience with at least 3 year at a management level
• Proven ability to manage budgets and drive performance metrics.
• Fluent in English; knowledge of a second language is a plus
• Strong knowledge of PMS systems (Opera cloud) and Microsoft Office Suite

Remote Work :

No

Employment Type :

Full-time

Key Skills
Corrosion Inspection,Computer Hardware And Networking,KG Teaching,Marketing & Branding,Bpel
Experience: years
Vacancy: 1