Senior Customer Care Representative

Are you a customer service expert with a passion for delivering top-tier support Do you have experience in Net Promoter Score (NPS) management and after-sales service If so we want you on our team!

What Youll Do:

• Handle customer inquiries complaints and service requests professionally.
  
• Oversee after-sales service ensuring customer issues are resolved efficiently.
  
• Manage and improve NPS (Net Promoter Score) by driving customer satisfaction initiatives.
  
• Coordinate with internal teams to enhance service delivery and customer experience.
  
• Maintain accurate records and follow up to ensure issue resolution.
  
• Identify areas for improvement and contribute to process enhancements.
  

Requirements

What Were Looking For:

• 3 years of experience in a customer care role specializing in NPS and after-sales service.
  
• Strong understanding of customer experience metrics and satisfaction strategies.
  
• Excellent communication problem-solving and multitasking skills.
  
• Ability to handle escalations and ensure a positive customer journey.
  
• Experience with CRM systems and customer feedback analysis.
  

Required Skills:

What Were Looking For: 3 years of experience in a customer care role specializing in NPS and after-sales service. Strong understanding of customer experience metrics and satisfaction strategies. Excellent communication problem-solving and multitasking skills. Ability to handle escalations and ensure a positive customer journey. Experience with CRM systems and customer feedback analysis.

Key Skills
Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing
Employment Type : Full Time
Experience: years
Vacancy: 1