Account Advisor Social Media

WHATS ON YOUR PLATE

• Provide exceptional customer experience on social media channels - including but not limited to replying to customers inquiries requests complaints and escalations in a timely manner taking actions to retain customers whenever needed.

• Interact with community members and customers in a professional personable and timely manner to grow and keep the community alive.

• Monitor track and report on community feedback and online reviews.

• Strengthen relationships with our loyal customers and key influencers within the community.

• Deploy social listening tools to monitor positive/negative comments and topic trends and strive to boost engagement and resolve potential conflicts that may affect brand reputation.

• Be creative in responding and formulating replies in the FAQ sheets.

WHAT DID WE ORDER

• BSc Degree in Marketing Business Administration or Equivalent.

• Fluent in Arabic and English (especially written communication and content writing).

• Experience planning and leading community initiatives.

• Ability to identify and track relevant community KPIs.

• Attention to detail critical thinker and problem-solver.

• An average of 6 months to 1 year of experience in social media management online content writing community management or similar roles.

Remote Work :

No

Employment Type :

Contract

Key Skills
Business Consulting,Anti Money Laundering,Health,Gynaecology & Obstetrics,Actuary
Experience: years
Vacancy: 1