Job Description
We are seeking a motivated and detail-oriented Business Relationship Manager (BRM) to join our IT team. The ideal candidate will have 1 to 3 years of experience in banking business operations and will act as the key liaison between the business units and the IT department. The BRM will play a crucial role in understanding business needs, translating them into IT requirements, and ensuring effective delivery of technology solutions that support business objectives.
Key Responsibilities :
- Serve as the primary point of contact between the IT department and designated business units.
- Understand and analyze business operations, workflows, and challenges.
- Gather, document, and validate business requirements for IT initiatives and system enhancements.
- Collaborate with IT teams to develop solutions aligned with business needs.
- Participate in testing, validation, and implementation of IT solutions.
- Support business users during UAT and ensure alignment of outcomes with requirements.
- Monitor and track project progress, ensuring timely communication of issues and risks.
- Assist in driving adoption of IT systems and promoting best practices.
- Maintain strong relationships with business stakeholders to ensure ongoing satisfaction.
Requirements
Bachelor’s degree in Business Administration, Information Systems, or a related field.1–3 years of hands-on experience in banking business operations (e.g. retail banking, payments, customer service, etc.).Good understanding of banking products, services, and core operational processes.Strong communication, analytical, and interpersonal skills.Ability to bridge the gap between business and technology teams.Experience working in IT / business projects is a plus.Preferred Skills :
Familiarity with banking systems or digital platforms.Exposure to project management or business analysis tools.Strong organizational and time management skills.Ability to work under pressure and manage multiple stakeholders.Requirements
Bachelor's degree in engineering, computer science, or a related field is a must.