Solutions Engineer — Egypt (Remote)

Solutions Engineer — Egypt (Remote)

Location: Fully Remote
Salary: Based on experience
Product Focus: AI-First Recruitment Technology

Egypt is one of our largest markets by user volume, and we don't yet have anyone on the ground. This role is about changing that: getting deep into customer configurations, fixing what's broken, and building real relationships with the recruitment managers and team leaders who use our platform every day.

This isn't a commercial role. You won't carry a revenue number. You'll be the person who makes the product work brilliantly for the customer — and over time, builds a local Talkpush community in Egypt through monthly in-person meetups.

What You'll Do

Configuration & Problem-Solving

• Own a queue of customer tickets and configuration requirements each week
• Configure Autoflows, integrations, and bot interactions to match customer needs
• Audit existing setups and optimise for performance, response quality, and adoption
• Troubleshoot issues end-to-end and resolve them with minimal escalation

Customer Engagement

• Run weekly technical check-ins with recruitment managers and team leaders
• Translate customer pain into specific platform changes and configuration tweaks
• Set clear expectations on what's possible and how long it takes

Community Building (Egypt)

• Organise a monthly in-person event for Talkpush users and prospects in Cairo or Alexandria
• Build word-of-mouth in the local recruitment community
• Surface market intelligence back to the global team

Supervising AI Agents

• Review and optimise AI interview agent configurations
• Spot performance issues before customers do
• Feed insights back into product

What We're Looking For

Experience

• Background in technical support (Level 2/3), configuration-heavy roles, business analysis, industrial engineering, or as a developer who's moved into customer-facing work
• Proven ability to work with enterprise customers over the long haul without burning out — this work is detailed, repetitive at times, and requires patience
• Native or fluent Arabic; strong professional English

Attitude (this matters more than credentials)

• Resilience. You've handled difficult enterprise customers for years and kept your composure. Chaos and ambiguity don't faze you.
• Doer mindset. You'd rather fix something than write a memo about fixing it.
• Solitary focus. You're comfortable doing deep configuration work alone for hours.
• Pragmatic. You solve the problem in front of you rather than chasing the perfect solution.

Nice to Have

• Ability to vibe-code (light scripting, prompt engineering, or agent configuration)
• Experience with workflow automation tools
• Prior exposure to recruitment, HR tech, or BPO industries

Why Join

• Build something from scratch in a major market where we have demand but no presence
• Work directly with the EMEA Director, not through layers of management
• Influence product direction through what you learn from customers
• A globally distributed team that values doers over talkers