Head of Telesales

Dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.

As part of Dubizzle Group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As the Head of Telesales - Goods, you will lead and manage a team of telesales representatives to achieve revenue targets and business objectives across categories. You will be responsible for overseeing all aspects of the telesales function, from recruitment and training to performance management and sales strategy development. You will be responsible for leading the Telesales function in achieving board-approved revenue and client acquisition targets by effectively managing Team Leads, maintaining approved headcount (HC), and driving performance across key operational metrics, including call volume, order count, and Average Revenue Per Account (ARPA).

In this role, you will :

• Hire Telesales teams and allocate resources according to category targets.
• Develop and execute overall commercial strategy with regard to Telesales.
• Set sales targets for the Telesales teams.
• Monitor the sales performance. Analyse and report the performance of KPIs.
• Manage client complaints and ensure timely resolution.
• Set up educational drives for clients (agencies & individuals).
• Monitor sales targets and report anomalies.
• Act as a bridge between stakeholders in improving overall operations.
• Suggest business requirements for CRM tech development and oversee the development process.
• Suggest new products or alterations to existing products.
• Monitor region-wise Profit/Loss and suggest improvements.
• Lead and manage several teams across different verticals - Property, Automotive, Goods and Jobs.
• Set and achieve revenue targets.
• Develop and implement sales strategies.
• Recruit, train and develop telesales representatives.
• Provide coaching and feedback to telesales representatives.
• Ensure compliance with sales regulations and best practices.
• For Head of TeleSales, please add the primary KPI will be achieving revenue and client count against given board targets, managing team leads, maintaining HC and maximising calls, order count and ARPA.
• Deliver revenue and client acquisition targets in line with board-approved objectives.
• Lead and manage Team Leads, maintain approved headcount (HC), and drive improvements in call volume, order count, and Average Revenue Per Account (ARPA).

Requirements

• Bachelor’s degree in sales, business administration, or related field.
• Minimum of 7 years' experience in Call Centres, Telesales or Field Sales.
• 2-3 years of experience in people management roles.
• Able to demonstrate a proven track record within a similar role.
• Comprehensive knowledge of the property, autos, jobs, and goods markets in Egypt.
• Deep understanding of telesales strategies and processes, including scripting, objection handling, and sales techniques.
• Knowledge of key telesales performance metrics and how to optimise them.
• Expertise in customer relationship management (CRM) systems and telesales tools.
• Strong negotiation and leadership skills.
• High-level interpersonal skills to facilitate communication in person, by email, and by telephone with professionalism.
• Excellent written and verbal communication & presentation skills.
• Demonstrate leadership & ability to manage large teams.
• Ability to multitask, prioritise and manage time effectively and efficiently.
• Approachability and friendly personality.
• Dealing with Ambiguity.
• Compassion and empathy.
• Composure.
• Personal learning and reflection.
• Flexibility.
• Team player with a strong ability to influence and interact at all levels, using both written and verbal communication.

Benefits

• A fast paced, high performing team.
• Comprehensive Health Insurance
• Life Insurance
• Rewards & Recognitions
• Learning & Development opportunities