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Customer Support Team LeaderSprix • New Cairo, C, eg
Customer Support Team Leader

Customer Support Team Leader

Sprix • New Cairo, C, eg
الوصف الوظيفي
  • Lead and supervise the customer support team and monitor performance KPIs.
  • Coordinate and support TOFAS online assessment rounds at schools.
  • Oversee social media moderation and handle public inquiries.
  • Manage email and WhatsApp channel communications and ensure timely responses.
  • Develop the communication channels flow and ensure smooth process


Requirements

  • 4–5 years experience in customer success leadership role.
  • Strong Arabic and English communication skills.
  • Organized, proactive, and able to manage multiple tasks.
  • Familiarity with CRM systems.


Benefits

  • Competitive salary & KPI bonus program
  • High-quality medical insurance & full social insurance
  • Career progression and leadership development opportunities
  • Support for professional courses (limited tuition fees covered)
  • A collaborative and supportive environment that encourages growth and innovation

Work Conditions

  • Location: New Cairo
  • Workdays: Sunday – Thursday
  • Working Hours: 9:00 AM – 5:30 PM


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Customer Support Team Leader • New Cairo, C, eg

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