Operations, Workforce & Quality Coordinator

Job Description

We are looking for an organized, detail-oriented Operations, Workforce & Quality Coordinator to manage daily operational activities, coordinate employee workloads, assign tasks, monitor execution, and ensure that all deliverables meet the required quality standards before final approval or delivery.

The role acts as a central coordination point between management, employees, technical teams, creative teams, and other departments to ensure that every task has a clear owner, deadline, priority, and expected outcome.

The ideal candidate should also have a good understanding of technical and creative deliverables, particularly graphic design, video production, digital content, websites, software-related tasks, and other digital outputs.

Key Responsibilities

• Coordinate and monitor daily operational activities across different teams.
  
• Assign tasks to employees based on skills, availability, workload, and priorities.
  
• Monitor employee workloads and ensure balanced task distribution.
  
• Track tasks from assignment through execution, review, approval, and completion.
  
• Follow up on pending and overdue tasks and identify reasons for delays.
  
• Coordinate deadlines and priorities between departments and employees.
  
• Ensure that every task has clear requirements, a complete brief, responsible employee, and deadline.
  
• Review completed work before it is considered ready for final delivery.
  
• Conduct first-level quality checks for graphic designs, videos, digital content, and technical deliverables.
  
• Review designs for dimensions, visual quality, branding consistency, alignment, typography, content accuracy, and platform requirements.
  
• Review videos for video and audio quality, editing, transitions, titles, subtitles, branding, duration, and required formats.
  
• Review digital content for language quality, accuracy, links, names, calls to action, and consistency with the approved brief.
  
• Perform basic functional reviews of technical and software-related deliverables to ensure that requested requirements have been implemented.
  
• Return incomplete or below-standard work to the responsible employee with clear revision notes.
  
• Ensure revisions are completed and reviewed before final approval.
  
• Maintain quality checklists and ensure teams follow established standards.
  
• Coordinate with HR and department managers regarding workforce requirements and resource shortages.
  
• Support workforce planning based on current and expected workloads.
  
• Prepare regular reports covering completed, ongoing, delayed, and returned tasks.
  
• Monitor operational performance and identify recurring bottlenecks or quality issues.
  
• Escalate critical delays, resource shortages, and quality concerns to management.
  
• Continuously recommend improvements to workflows, task assignment, review processes, and operational efficiency.
  

Requirements

• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, Project Management, Information Technology, Marketing, Media, or a related field.
  
• 2–4 years of relevant experience in operations coordination, project coordination, workforce coordination, quality control, digital agencies, software companies, media production, or similar environments.
  
• Previous experience coordinating multiple employees, teams, or projects simultaneously.
  
• Strong knowledge of task management and workflow coordination.
  
• Good understanding of graphic design and video production workflows.
  
• Ability to evaluate the general quality of designs, videos, content, and digital deliverables without necessarily being a professional designer or video editor.
  
• Familiarity with design concepts such as branding, typography, alignment, dimensions, resolution, and social media formats.
  
• Basic understanding of video editing, audio quality, subtitles, transitions, and publishing requirements.
  
• Basic understanding of software development and digital project workflows is highly preferred.
  
• Experience with ERP, project management, task management, or workforce management systems.
  
• Familiarity with tools such as Jira, Trello, Asana, ClickUp, Monday.com, or similar platforms is an advantage.
  
• Familiarity with Adobe Photoshop, Illustrator, Premiere Pro, After Effects, Canva, or similar creative tools is an advantage.
  
• Strong attention to detail and ability to identify quality issues before delivery.
  
• Excellent organizational and time-management skills.
  
• Strong communication and follow-up skills.
  
• Ability to manage multiple priorities and deadlines simultaneously.
  
• Good problem-solving and decision-making skills.
  
• Ability to work effectively with technical, creative, administrative, and management teams.
  
• Good written and spoken English.
  

Preferred Candidate Profile

The ideal candidate is not only a task coordinator. We are looking for someone who can understand what has been requested, assign it to the right person, follow up on execution, review the final output, identify quality issues, request revisions when necessary, and ensure the work is genuinely ready for delivery.

Previous experience in a software company, digital agency, media production company, technology company, or multidisciplinary project environment would be highly preferred.

Requirements
Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, Project Management, Information Technology, Marketing, Media, or a related field. 2–4 years of relevant experience in operations coordination, project coordination, workforce coordination, quality control, digital agencies, software companies, media production, or similar environments. Previous experience coordinating multiple employees, teams, or projects simultaneously. Strong knowledge of task management and workflow coordination. Good understanding of graphic design and video production workflows. Ability to evaluate the general quality of designs, videos, content, and digital deliverables without necessarily being a professional designer or video editor. Familiarity with design concepts such as branding, typography, alignment, dimensions, resolution, and social media formats. Basic understanding of video editing, audio quality, subtitles, transitions, and publishing requirements. Basic understanding of software development and digital project workflows is highly preferred. Experience with ERP, project management, task management, or workforce management systems. Familiarity with tools such as Jira, Trello, Asana, ClickUp, Monday.com, or similar platforms is an advantage. Familiarity with Adobe Photoshop, Illustrator, Premiere Pro, After Effects, Canva, or similar creative tools is an advantage. Strong attention to detail and ability to identify quality issues before delivery. Excellent organizational and time-management skills. Strong communication and follow-up skills. Ability to manage multiple priorities and deadlines simultaneously. Good problem-solving and decision-making skills. Ability to work effectively with technical, creative, administrative, and management teams. Good written and spoken English. Preferred Candidate Profile The ideal candidate is not only a task coordinator. We are looking for someone who can understand what has been requested, assign it to the right person, follow up on execution, review the final output, identify quality issues, request revisions when necessary, and ensure the work is genuinely ready for delivery. Previous experience in a software company, digital agency, media production company, technology company, or multidisciplinary project environment would be highly preferred.