Customer Service Advisor – Arabic Speakers - Port Said

About the Role

Join one of the leading retail customer service operations and become the voice of a well-known retail brand. As a Customer Service Advisor, you will assist customers through phone, chat, and email channels, providing support, resolving inquiries, and ensuring a positive customer experience.

Key Responsibilities

• Handle customer inquiries through voice, chat, and email channels.
• Provide accurate information regarding products, services, orders, and promotions.
• Resolve customer concerns efficiently while maintaining a high level of customer satisfaction.
• Process requests such as order updates, returns, exchanges, and general inquiries.
• Build positive relationships with customers through professional and courteous communication.
• Meet individual and team performance targets and quality standards.
• Accurately document customer interactions within internal systems.
• Stay updated on products, services, and retail policies to provide the best customer support.

Candidate Requirements

• High school diploma or equivalent.
• Previous customer service experience is a plus.
• Arabic speaker with English proficiency level A2 or above.
• Strong communication and interpersonal skills.
• Basic computer and data entry skills.
• Ability to multitask and manage time effectively.
• Customer-focused mindset with strong problem-solving abilities.
• Ability to work in rotational shifts.

What We Offer

• Competitive salary of EGP 11,290 Gross.
• Professional training and development opportunities.
• Career growth within a global organization.
• Supportive and collaborative work environment.