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Customer Service Advisor – Arabic Speakers - LuxorConcentrix • Cairo, Cairo Governorate, EG
Customer Service Advisor – Arabic Speakers - Luxor

Customer Service Advisor – Arabic Speakers - Luxor

Concentrix • Cairo, Cairo Governorate, EG
الوصف الوظيفي

About the Role

Join one of the leading retail customer service operations and become the voice of a well-known retail brand. As a Customer Service Advisor, you will assist customers through phone, chat, and email channels, providing support, resolving inquiries, and ensuring a positive customer experience.

Key Responsibilities

  • Handle customer inquiries through voice, chat, and email channels.
  • Provide accurate information regarding products, services, orders, and promotions.
  • Resolve customer concerns efficiently while maintaining a high level of customer satisfaction.
  • Process requests such as order updates, returns, exchanges, and general inquiries.
  • Build positive relationships with customers through professional and courteous communication.
  • Meet individual and team performance targets and quality standards.
  • Accurately document customer interactions within internal systems.
  • Stay updated on products, services, and retail policies to provide the best customer support.

Candidate Requirements

  • High school diploma or equivalent.
  • Previous customer service experience is a plus.
  • Arabic speaker with English proficiency level A2 or above.
  • Strong communication and interpersonal skills.
  • Basic computer and data entry skills.
  • Ability to multitask and manage time effectively.
  • Customer-focused mindset with strong problem-solving abilities.
  • Ability to work in rotational shifts.

What We Offer

  • Competitive salary of EGP 11,290 Gross.
  • Professional training and development opportunities.
  • Career growth within a global organization.
  • Supportive and collaborative work environment.
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Customer Service Advisor – Arabic Speakers - Luxor • Cairo, Cairo Governorate, EG

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