Front office Supervisor - Turkish Speaker

Job Description

• Oversee front desk operations during assigned shifts, ensuring seamless check-ins, check-outs, and guest interactions.
• Supervise and support front office staff, ensuring adherence to Swissôtel’s luxury service standards.
• Address and resolve guest complaints or concerns promptly and professionally.
• Monitor and ensure the accuracy of room assignments, bookings, and billing processes.
• Conduct shift briefings to communicate operational updates and team responsibilities.
• Act as the primary point of contact for escalated issues during the shift.
• Ensure the proper handling of cash, credit card transactions, and financial reporting.
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs and resolve issues.
• Monitor the lobby area to maintain a welcoming and professional environment.
• Train and mentor front desk team members, fostering continuous improvement and efficiency.
• Ensure compliance with Swissôtel’s policies, procedures, and health and safety standards.
• Prepare and submit shift reports, highlighting key activities, guest feedback, and any incidents.
• Assist in managing VIP and group arrivals, ensuring personalized service and seamless coordination.
• Monitor and address staffing needs during peak operational times.
• Oversee the use and functionality of front office systems and equipment.
• Uphold a professional and positive attitude, promoting teamwork and excellent guest relations.
• Assist in implementing front office strategies to improve efficiency and guest satisfaction.
• Support audits and provide accurate records related to front office operations.
• Act as a role model for delivering exceptional guest service and operational excellence.

Qualifications

• A bachelor’s degree in Hospitality Management, Business Administration, or a related field
• 3-5 years of experience in front office operations, with at least 1 year in a supervisory role.
• Familiarity with front office management software and basic Microsoft Office skills.
• Strong focus on accuracy and detail in all tasks and communications.
• Ability to work collaboratively with different teams and departments.

Additional Information

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus