Customer Success Representative - German Speaker

We are looking for a Europe-based Customer Success Specialist to support our growing client base

across the DACH region, UK, Ireland, and beyond. This is an entry-level role on our Customer Success

team, ideal for someone who is organized, client-focused, and excited about working with AI

technology in a fast-moving international environment.

You will work closely with our CSMs, help onboard new dealership clients, handle day-to-day support,

and make sure every dealer gets the most out of our service from day one. There is a clear path to a full CSM

role as you grow with the team.

What You Will Do

● Support end-to-end onboarding for new dealership clients, ensuring a smooth and successful

start

● Assist clients with setup, configuration questions, and day-to-day usage of the our platform

● Handle incoming support tickets and client inquiries in a timely, professional manner

● Help monitor account health and flag potential issues to the CSM team

● Conduct platform walkthroughs and training sessions with dealership staff

● Collect and document client feedback and relay it to the product and tech teams

● Educate clients on our AI capabilities to drive adoption and confidence in the platform

● Collaborate closely with CSMs to ensure clients receive consistent, proactive supportWho You Are

● 2 to 4 years of experience in customer support, customer success, or a client-facing role

● Fluent in English and German (spoken and written).

● Comfortable with technology and genuinely curious about AI

● A clear, friendly communicator who builds rapport easily

● Organized, detail-oriented, and able to manage multiple tasks at once

● Proactive and self-motivated — you take initiative without waiting to be told

● Experience with SaaS, automotive retail, or tech support is a plus but not required