IT Systems Engineer

Job Purpose

Provide onsite and remote IT support for all computers, peripherals, data applications and networking problems at company locations.

Job Responsibilities

Prioritize and track issues to resolution, update the internal knowledgebase and communicate learning with relevant business units.
Provide first line response for users requiring assistance with information technology issues and problems.
Record and respond to requests for technical assistance received via phone, e-mail and help desk management system.
Escalate support issues as necessary to other members of the team and vendors.
Maintain an up-to-date inventory of computer equipment, accessories, software, licenses and associated records.
Develop and maintain a knowledgebase of known issues and solutions to fully leverage team experience and best practice.
Hardware and operating systems installation.
Troubleshoot, diagnose and resolve technical hardware and software issues.
Assist in network and cabling upgrades and offices relocations.
Maintain the telecommunications system.

Education

• Diploma in Computer Science or a similar field
• Minimum 5 years' experience in an IT helpdesk or technical support environment

Job Requirement

Change, Release and Deployment Process

Incident, Problem Management and Support

Knowledge Management, Training and Enablement

Call Support

Hardware and Software Provisioning and Support

MS Office Products (2016+)

Network Connectivity

Operating Systems (Windows 7,8,10+)

Printing and Scanning Services

Specialized Application, Petroleum Applications

Telephony and Communication Systems

User Account and Computer Management

Certifications

Skills

Physical Requirements

Years of Experience