Logistics & Order Fulfillment Coordinator

The role
You will own the full order-to-delivery-to-invoice cycle for our modern trade customers. You'll be the daily link between Sales, our 3PL partners, warehouses and Finance. Every order should be delivered on time, invoiced correctly and closed within the month.

Key responsibilities

• Receive and process customer POs, mapping each item to the correct customer-specific SKU code
• Prepare invoice and delivery data and send it to 3PL partners to generate invoices and prepare orders
• Plan and share daily delivery schedules
• Coordinate truck loading and dispatch with the warehouses
• Track every delivery to closure: PODs, signed invoices, returns, rejections and short deliveries
• Collect signed invoices and PODs after each delivery and submit them to Finance promptly, with zero missing documents
• Act as the first point of contact for the 3PL, warehouse and sales team during operating hours, and resolve issues the same day
• Maintain the order tracker, monitor stock-on-hand and expiry dates, and flag risks early
• Protect month-end cut-offs so deliveries are invoiced in the correct period

Requirements

• 2–4 years in logistics, order fulfillment or supply chain coordination in FMCG or food distribution
• Proven experience with major retail chains, plus 3PL and warehouse coordination
• Strong Excel skills (XLOOKUP/VLOOKUP, pivot tables); ERP experience is a plus (Microsoft Dynamics 365 Business Central preferred)
• Fluent Arabic and English, written and spoken
• Highly organized, detail-driven and responsive
• Fully available and reachable during operating hours
• Bachelor's degree in Supply Chain, Business or a related field