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Learning Delivery Specialist II
AloricaEgypt17 منذ أيام
الوصف الوظيفيPerform other duties as assigned Possession of a High School Degree, GED or other equivalent education; Associates degree preferred Two (2) years’ experience in training and / or customer call center experience Demonstrated knowledge of adult learning techniques and best practices in training delivery Demonstrated knowledge of specific account provisions, products, and policies Ability to communicate effectively both orally and in writing Excellent listening skills Demonstrated proficiency of presentation skills A wide degree of creativity and latitude is expected Knowledge of Microsoft Word, Excel, and PowerPoint Ability to work in a fast paced, ever changing environment Some domestic travel Ability to stand while conducting training classes Ability to travel to centers to deliver training or to monitor, evaluate and coach team members
JOB SUMMARY
Performs work educating, testing, and coaching new hires to a specified account using curricula and materials specialized to a particular account. Direct supervision is exercised over subordinate personnel.
JOB RESPONSIBILITIES
- Conducts new hire, program revision and remedial training following instructional guides
- Evaluates trainee performance
- Provides written evaluations of employee performance to management as required
- Maintains positive, consistent communication with departments and corporate staff
- Reports on progress of assigned projects to Training Manager
- Maintains ongoing dialogue with department heads as needed
- Maintains accurate training records
OTHER RELATED DUTIES
Minimum Education and Experience :
Knowledge, Skills and Abilities :
Work Environment :
Physical Demands :
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