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Learning Delivery Specialist II

Learning Delivery Specialist II

AloricaEgypt
17 days ago
Job description

JOB SUMMARY

Performs work educating, testing, and coaching new hires to a specified account using curricula and materials specialized to a particular account. Direct supervision is exercised over subordinate personnel.

JOB RESPONSIBILITIES

  • Conducts new hire, program revision and remedial training following instructional guides
  • Evaluates trainee performance
  • Provides written evaluations of employee performance to management as required
  • Maintains positive, consistent communication with departments and corporate staff
  • Reports on progress of assigned projects to Training Manager
  • Maintains ongoing dialogue with department heads as needed
  • Maintains accurate training records

OTHER RELATED DUTIES

  • Perform other duties as assigned
  • Minimum Education and Experience :

  • Possession of a High School Degree, GED or other equivalent education; Associates degree preferred
  • Two (2) years’ experience in training and / or customer call center experience
  • Knowledge, Skills and Abilities :

  • Demonstrated knowledge of adult learning techniques and best practices in training delivery
  • Demonstrated knowledge of specific account provisions, products, and policies
  • Ability to communicate effectively both orally and in writing
  • Excellent listening skills
  • Demonstrated proficiency of presentation skills
  • A wide degree of creativity and latitude is expected
  • Knowledge of Microsoft Word, Excel, and PowerPoint
  • Work Environment :

  • Ability to work in a fast paced, ever changing environment
  • Physical Demands :

  • Some domestic travel
  • Ability to stand while conducting training classes
  • Ability to travel to centers to deliver training or to monitor, evaluate and coach team members
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    Specialist • Egypt

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