Training Specialist Customer Service - Customer & Technology - Egypt

Training Specialist Customer Service - Customer & Technology - Egypt

Job No : 4572605

Location : Egypt : Egypt

Job Purpose :

To deliver engaging and practical training as part of the Art of Selling program, enabling retail teams to enhance customer satisfaction, engage HVCs, and drive like-for-like (LFL) transaction growth. The Training Specialist will focus on empowering teams with advanced selling techniques and the skills to create memorable customer experiences.

Accountabilities (but not limited to) :

Program Support :

Assist the Learning Design Manager in the design, development, and execution of the Art of Selling program, ensuring all materials and initiatives are aligned with business goals.

Coordinate with internal teams and external vendors to gather inputs and manage resources for training material creation.

Content Development :

Support the creation and refinement of training materials, including presentations, guides, and digital content, ensuring they are engaging and relevant to the businesss objectives.

Research customer engagement trends and sales techniques to incorporate best practices into training content.

Customer-Centric Focus :

Collaborate on initiatives to enhance customer satisfaction (CSAT), drive LFL transactions, and improve HVC engagement.

Assist in gathering feedback from store teams and participants to identify gaps in training content or implementation strategies.

Project Support and Administration :

Track the progress of program rollouts and maintain project timelines, ensuring milestones are met.

Organize and document feedback, attendance, and performance data to measure program effectiveness and support reporting efforts.

Technology Utilization :

Use CRM tools (e.g., Salesforce, HubSpot) to gather insights and tailor training content.

Manage learning management systems (LMS) to upload, track, and organize training resources.

Leverage tools like Excel, Google Sheets, and SurveyMonkey to monitor feedback, track key metrics, and refine training processes.

Competencies Functional (job specific) :

• Strategy :  Experience developing and delivering impactful CX Initiatives. understanding of customer satisfaction and loyalty-building strategies.
• Project Management : Ability to manage project timelines, track progress, and provide regular updates to the Learning Design Manager.
• Communication & Negotiation Skills :  Exceptional teamwork skills to work effectively with cross-functional teams and stakeholders.
• Consulting Background :  Analytical to assess gaps and recommend improvements.
• Research skills :  Proficient in identifying and integrating customer engagement trends and advanced selling techniques into training content.

Qualifications :

Bachelors degree in Business, Education, or a related field. Certifications in instructional design or digital learning tools are a plus.

23 years in a supporting role within learning and development, retail operations, or customer service, preferably in the retail or luxury sectors.

Proficient in English and Arabic.

Use of Technology :

General Abilities :